COVID-19 SERVICE UPDATE: We're still open and delivering, but there may be some delays. For up to date information CLICK HERE

01206 213499

Door Handles & Door Knobs Online

Sales & Advice - 01206 213499
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Service Update COVID-19

 

Important Information

Please allow 5 working days for handling and 1 to 2 days for shipping.

We have seen an unprecedented amount of online orders over the last few weeks and our teams are working flat out to process and despatch your orders for you.

We currently have a backlog which is causing extended processing and delivery times. Some of our suppliers have closed temporarily and others are only accepting 1 or 2 orders per week, which is causing stock issues.

We can assure you we are doing everything we can to get your order to you but please bear with us and expect delays.

All orders will be assessed and if we are unable to fulfil your order our customer service team will contact you to advise of delivery dates or offer alternative products.

We recommend calling our sales team on 01206 213499 for up to date stock advice.

We thank you for your patience and understanding.

 


 

We are open for business and continuing to trade under the government's direction for 'Hardware Shops'.

As a well-established family run business, e-Hardware are determined to do everything we can to support our customers. We recognise that there is a continuing need for our products, and this is why we are totally committed to providing our valued customers with the best service we can during these difficult, unprecedented times.

We continue to take orders via our website 24/7 and over the phone 9am-5pm weekdays, we are still offering a click and collect service however we would encourage our customers to order online and use our delivery service to reduce unnecessary social contact.

We have a well-stocked warehouse and the vast majority of orders are still going out on a next day delivery service, however some of our suppliers have closed temporarily and there could be some extended delivery times and stock issues in the days and weeks to come. We recommend calling our sales team on 01206 213499 for up to date stock advice.

All orders will be assessed and if we are unable to fulfil your order our customer service team will contact you to advise of delivery dates or offer alternative products.

The safety of our customers and staff is our number one priority, we will continuously monitor the situation and will respond to government advice to ensure we protect everyone as best we can. We are making sure our offices and warehouses are safe and clean, and that our staff maintain stringent hygiene measures, we have also restricted visitors to our premises.

Our warehouse team is still working flat out to pick, pack and dispatch your orders on time.

Our couriers recognise the fact that many people may be self-isolating and minimising physical contact, with this in mind they are keeping a safe distance when delivering orders and marking orders as ‘Accepted at Delivery Point’ they may also take an image of the premises or delivery location.

We will update this information in the event of any further impact on services.

Thank you and keep safe.

The e-Hardware Team