e-Hardware Returns & Refunds


30 Day No Quibble Returns

Goods ordered in error, surplus to requirements or unsuitable may be returned to us within 30 days of receipt. Goods will be refunded on the condition that they have not been used, fitted and are undamaged in the original packaging with fixings.

This excludes special order or made to measure items.

All products in the following sections are classed as 'Special Orders' for the purposes of our returns policy as they are made or assembled to order and can not be returned.

Light Switches & Sockets
Electric Window Openers & Accessories
UPVC Door Handles
Porcelain Door Handles On Rose / Porcelain Door Handles On Backplate
Pocket Door Systems Ermetika EvoKit / Scrigno


Return Methods

Generally the buyer pays return postage. We can arrange for a collection or if you wish to use your own courier we recommend these courier services.

Royal Mail


Simply click on the link to your preferred service. Complete the steps to enter the parcel details and send it back to e-Hardware Returns at the address below.

Our postcode is CO61JE and we are listed as E Hardware Ltd.

Just type Returns in the recipient field.

Please don't forget to enclose our returns form below.


Returns Form

Please download and complete the e-Hardware Returns Form and include it with your return. If for any reason you are unable to print the returns form please ensure that you include all relevant information with your return.


e-Hardware Returns Form


Returns Terms & Conditions

Goods will be refunded on the condition that they have not been used, fitted and are undamaged in the original packaging with fixings.

You will only be refunded your delivery cost if the return is as a result of our error (e.g. a faulty product, or incorrect shipment). If we agree to provide you with a refund we will credit your credit/debit card account within 30 days of receipt of the returned product.

You may cancel your order at any time prior to the order being dispatched.

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund you the amount paid for the goods in question.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods. We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.


Returns Address

e-Hardware Ltd - Returns
Unit 1A, Tey Brook Centre
Brook Road, Great Tey

If you have any questions regarding returns please call our customer service team on 01206 213499

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