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Door Handles & Door Knobs Online

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Terms & Conditions

1. General

(a) “Seller” means e-Hardware Ltd
“Buyer” means the person, firm or company contracting with the seller whether directly or through an Agent except where the contract otherwise required. “Goods” means the articles or things of any of them described in the Order. “Order” means the order placed by the Buyer for the supply of goods.
(b) These conditions cannot be varied unless the variation is agreed in writing and signed by a Director of the Seller.

2. Delivery

(a) Time for delivery is given as accurately as possible but is not guaranteed. The Buyer shall have no rights to damages or to cancel the order for failure for any cause to meet any delivery time stated. In the event that the Buyer requires a guaranteed delivery date, such date must be negotiated with the Seller and expressly agreed in writing by a Partner of the Seller as being so guaranteed.
(b) The Seller will endeavour to comply with reasonable requests by the Customer for postponement of delivery but shall be under no obligation to do so. Where postponement is agreed by the Seller in writing the Buyer shall pay all costs and expenses including a reasonable charge for storage occasioned thereby.
(c) Unless otherwise expressly provided the point of delivery shall be reached when the goods are delivered to the Buyer’s premises, or to the premises of a consignee named by the Buyer or are collected by the Buyer or by a carrier paid by the Buyer which ever takes place first.
(d) The Seller shall not be liable for any losses, claims or damages arising from any negligent act, omission, misdirection or misstatement made by the seller, buyer or courier during the course of delivery or unloading of the goods.
(e) Next day delivery is offered if all items are in stock.
(f) We strongly recommend that Tradesmen are not booked until the goods are received at the delivery address.

3. Property

(a) The property in the goods shall pass to the Buyer when:
(i) The goods and
(ii) All other goods the subject of any contract between the Buyer and the Seller which at the time of payment of the full price of the goods have been delivered to the Buyer but not paid in full have been paid in full.
(b) Subject to condition 4, the risk in the goods shall pass to the Buyer when the point of delivery is reached. The property in the goods shall remain with the Seller in accordance with this condition and the Seller shall be entitled to re-delivery of the goods in accordance with the paragraph (c) of this condition notwithstanding the subjection of the goods to any process, addition, admixture or treatment whether by way of manufacture or otherwise and whether by the Buyer or others.

4. Responsibility

(a) In cases where the point of delivery is when the goods are delivered to the Buyer’s premises or to the premises of a consignee named by the Buyer no responsibility will be accepted by the Seller for any loss or damage occurring in transit unless the buyer
(i) In the case of damage notifies the carrier and the Seller in writing of any loss or damage within three days of the date of delivery.
(ii) In cases of non delivery within seven days of the despatch date.
(b) In cases where the point of delivery is when the goods are collected by the Buyer or by a carrier paid by the Buyer the goods shall be at the sole risk of the Buyer during transit.

5. Liability

(a) Goods are not tested or sold as fit for any particular purpose unless specifically agreed by the Company in writing.
(b) The Customer agrees that apart from the express terms contained herein or in the quotation or in any document expressly stipulated therein to form part of the contract and to be outside the provision of this clause no statement or representation has been made by the Company relating to the goods supplied, or if any such statement or representation has been made by the Company relating to the goods supplied, or if any such statement or representation has been made to the Customer warrants that he understood it to be a statement of opinion only and did not rely on it.
No liability is accepted for any direct or indirect costs, damages or expenses relating to damage to property or injury or loss to any person firm or company or for any loss of profits or production arising out of our occasioned by any defect in or failure of goods or materials or parts thereof supplied by us.

6. Data

Illustrations, weights and measurements set out in the sales literature of the Company are statements of opinion and are provided for information only and form no part of the contract.

7. Return of Goods / Refunds

Goods ordered in error, surplus to requirements or unsuitable may be returned to us within 14 days of receipt on condition that they have not been used or fitted and they are undamaged in the original packaging.
This excludes special order or made to measure items. This excludes special order or made to measure items. All products in our Light Switches & Sockets, UPVC Door Handles, Porcelain Door Handles On Rose and Porcelain Door Handles On Backplate sections are made or assembled to order and therefore classed as 'Special Orders' for the purposes of our returns policy.
You will only be refunded your delivery cost if the return is as a result of our error (e.g. a faulty product, or incorrect shipment).
If we agree to provide you with a refund we will credit your credit/debit card account within 30 days of receipt of the returned product.
Goods ordered in error, surplus to requirements or unsuitable may be subject to a 15% handling charge.
You may cancel your order at any time prior to the order being dispatched.
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
This does not affect your statutory rights as a consumer.

8. Force Majeure

The Company shall be under no liability for any delays loss or damage caused wholly or in part by Act of God by any act done or not done pursuant to a trade dispute, whether such dispute involves the Company’s servants or not or any other cause beyond the reasonable control of the Company.

9. The Company/Contract shall be subject to the Laws of England.

10. Copyright Warning

Intellectual property including certain images, design, layout and descriptive text appearing on this website www.e-hardware.co.uk is the copyright of e-Hardware Ltd and must not be copied or reproduced in any medium without licence. If you require any further information on permitted use, or a licence to use any material, email us or Tel: 01206 213499.