Is it necessary for me to register an account in order to buy an item?

No, you are more than welcome to checkout as a guest without creating an account. However, by creating (or using) an account during the purchasing process you will enjoy a wide range of benefits:

  • - use the storefront as a registered customer
  • - create individual or company accounts
  • - move through the checkout faster because much of the information is already in your accounts
  • - update your information including past and current addresses
  • - check the status of orders and even reorder from your order history
  • - change preferences such as newsletter subscriptions
  • - save wish lists and compare products
  • - view and edit product reviews
Which shipping couriers do you use?

We mainly use UKMail or DHL Express Parcel next working day delivery service and Royal Mail 1st class parcel service for small items ordered as samples. We also offer a Click & Collect service from our Colchester warehouse:

  • - over 95% of orders to UK Mainland are delivered next working day
  • - next day delivery is offered if all items are in stock. We sell via multiple sales channels such as eBay, Amazon, telephone and our trade counter, for this reason products may occasionally go out of stock
  • - if for any reason the products ordered are out of stock we will aim to despatch your order within 1 to 3 working days using UKMail/DHL Express Parcels Next Day delivery service
  • - see our despatch & delivery page for more information
What happens if the product isn't suitable and I want to return it?

We offer a 30 day no quibble returns policy. Goods ordered in error, surplus to requirements or unsuitable may be returned to us within 30 days of receipt:

  • - goods will be refunded on the condition that they have not been used, fitted and are undamaged in the original packaging with fixings
  • - this excludes special order or made to measure items
  • - please complete the e-Hardware returns form and include it with your return
  • - see our returns & refunds page for further information
I need advice choosing the right products, are you able to help?

Absolutely... You will find our sales staff friendly and knowledgeable in the ironmongery trade and always willing to give help and advice:

  • - call our sales & customer service team on 01206 213499 Mon-Fri 9:00am-5:00pm
  • - message us using our contact us form
Do you offer any kind of discounts?

Occasionally we will have a sale event where we offer seasonal discounts on specific products or ranges:

  • - if you are placing a sizeable order or starting a large product it is worth contacting us to see of we are running any promotions at that time
  • - see our special offers & promotions page
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